Return & Refund Policy

Cancellation, Return, Exchange & Refund Policy

Last Updated: 28 September 2026

At Baby Nation, we aim to provide high-quality kids' clothing and a smooth shopping experience. This policy explains the terms applicable to order cancellation, returns, exchanges, replacements and refunds for purchases made through our website.

By placing an order with Baby Nation, you acknowledge that you have read and understood this policy.

1. Order Cancellation

Cancellation Before Shipment

If your order has not yet been shipped, you may request cancellation by contacting us at:

Email: pranith.inc@gmail.com
WhatsApp / Phone: 9994967527

Once we receive and accept the cancellation request, the order will be cancelled and the applicable refund will be initiated.

Refunds for cancelled orders will generally be processed within 1–3 working days after the cancellation is confirmed. Depending on the payment method and banking/payment service provider, additional time may be required for the amount to reflect in your account.

Cancellation After Shipment

If your order has already been shipped but has not yet been delivered, please contact us as soon as possible.

Once an order has been handed over to the courier, cancellation may not always be possible. The shipment may still be attempted for delivery.

Where cancellation cannot be stopped before delivery, you may refuse delivery, where the courier permits such refusal. The order will then be returned to Baby Nation.

Any eligible refund will generally be processed after the returned shipment reaches our warehouse and is verified.

2. Returns & Exchanges

Size-Related Returns / Exchanges

Baby Nation generally does not accept returns or exchanges solely due to size-related issues or change of mind.

Customers are therefore requested to carefully check the size chart, product measurements and product description before placing an order.

However, where Baby Nation agrees to a size exchange as a customer-service exception:

  • The customer must contact us as soon as possible after receiving the order.

  • The product must be unused, unwashed and in its original condition.

  • Original tags, labels and packaging should be intact, wherever applicable.

  • The customer will generally be responsible for the cost of sending the product back to Baby Nation.

  • Shipping charges for sending the replacement product may also apply.

  • The exchange will be subject to product and size availability.

This size-exchange facility is a customer-service option and does not limit any rights available to consumers under applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged;

  • Defective;

  • Different from the product ordered;

  • Missing an item that was included in the order; or

  • Materially different from the description/specifications provided on our website,

please contact Baby Nation as soon as possible.

We recommend notifying us within 3 days of delivery so that we can investigate and resolve the issue promptly.

Please provide:

  • Order ID;

  • Photographs of the product;

  • Photographs/videos showing the issue, where applicable; and

  • A brief description of the problem.

Our team may request additional information or photographs to verify the issue.

Where a defect, damage or incorrect product is confirmed, Baby Nation may provide an appropriate remedy, which may include replacement, return and refund, or another remedy as applicable under law.

The Consumer Protection Act, 2019 provides for remedies including replacement of defective goods and return of the price paid where the applicable requirements are established.

4. Return Shipping for Defective / Incorrect Products

Where Baby Nation confirms that a product was damaged, defective or incorrectly supplied, Baby Nation will arrange or reimburse the reasonable return shipping cost, as applicable.

Where reimbursement is applicable, the customer may be requested to provide the relevant courier/shipping receipt.

Customers should not send products to an address without first contacting Baby Nation and obtaining return instructions.

5. Conditions for Accepted Returns

Where a return is approved, the product should generally be:

  • Unused and unworn;

  • Unwashed;

  • Free from stains, damage, perfume or other alterations;

  • Returned with original tags/labels, wherever applicable; and

  • Returned with the original packaging, wherever reasonably possible.

Products that have been used, washed, altered, damaged after delivery, or otherwise rendered unsuitable for resale may not qualify for a voluntary size/change-of-mind exchange.

This does not restrict any rights available to consumers in relation to defective, damaged, deficient, misdescribed or incorrectly supplied products under applicable law.

6. Refund Policy

Refund for Cancellation Before Shipment

For eligible cancellations made before shipment, Baby Nation will generally initiate the refund within 1–3 working days after cancellation is confirmed.

Refund for Returned Products

Where a return is required, the refund will generally be initiated after the returned product is received and verified at our warehouse.

For defective, damaged or incorrect products, the applicable refund or other remedy will be processed after verification and in accordance with applicable law.

The time taken for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, UPI provider, payment gateway or other payment service provider.

Original Payment Method

Where a monetary refund is applicable, Baby Nation will generally process the refund to the original payment method, subject to the payment method and applicable payment-system requirements.

Where legally permitted and with the customer's consent, Baby Nation may offer store credit, coupons or other alternatives instead of a monetary refund.

7. Refund Timeline

Once Baby Nation initiates an approved refund, the amount may take additional time to reflect in the customer's account depending on the payment gateway, bank or payment service provider.

Baby Nation will not be responsible for delays caused solely by banks, payment gateways, card networks or other third-party payment service providers after the refund has been successfully initiated by us.

8. Products That Cannot Be Returned for Customer Preference

Unless otherwise stated on the product page, Baby Nation does not generally accept returns or exchanges for:

  • Change of mind;

  • Incorrect size selection by the customer;

  • Preference regarding colour or appearance where the product supplied matches the listing;

  • Products that have been washed or used; or

  • Products altered or damaged after delivery by the customer.

This does not affect remedies available under applicable consumer-protection laws for defective, damaged, deficient, incorrectly supplied or materially misdescribed products.

9. Product Availability for Replacement

If a replacement is approved, it will be subject to stock availability.

If the same product, colour or size is unavailable, Baby Nation may offer an alternative resolution, including an applicable refund, as appropriate to the circumstances and applicable law.

10. Order Delivered in Damaged Condition

Customers are encouraged to inspect the package and products promptly after delivery.

If the outer package appears significantly damaged or tampered with, customers are encouraged to record photographs/video where reasonably possible and contact Baby Nation immediately.

If the product itself is damaged or defective, please contact our support team so that we can investigate and provide an appropriate resolution.

11. Cancellation Charges

Baby Nation will not impose cancellation charges contrary to applicable law.

Where an order is cancelled after confirmation, any applicable charges, if any, will be handled in accordance with applicable law and the terms disclosed to the customer at the time of purchase.

The Consumer Protection (E-Commerce) Rules, 2020 contain specific restrictions on cancellation charges imposed on consumers after confirmation of purchase.

12. How to Request a Return, Replacement or Refund

Please contact us using the details below.

Step 1 — Contact Baby Nation

Send us your request by:

Email: pranith.inc@gmail.com
WhatsApp / Phone: 9994967527

Step 2 — Provide Your Order Details

Please provide:

  • Order ID;

  • Customer name;

  • Product name;

  • Reason for the request; and

  • Photographs/videos, where applicable.

Step 3 — Verification

Our team will review the request and may ask for additional information or photographs.

Step 4 — Resolution

Depending on the circumstances, Baby Nation may arrange:

  • Replacement;

  • Return and refund;

  • Size exchange, where approved;

  • Store credit/coupon, where legally permitted and accepted by the customer; or

  • Another appropriate resolution.

13. Grievance Redressal

Baby Nation maintains a grievance redressal mechanism for customer complaints relating to orders, products, cancellations, returns, exchanges, refunds and other matters concerning purchases made through our website.

Grievance Officer / Customer Support

Email: pranith.inc@gmail.com
Phone / WhatsApp: 9994967527
Working Days: Monday to Saturday
Working Hours: 10:00 AM to 5:00 PM

Customers may contact us with their complaint or grievance using the above details.

We will acknowledge consumer complaints within the timeframe prescribed under applicable law and endeavour to resolve them within the applicable statutory period.

Under the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer is required to acknowledge consumer complaints within 48 hours and redress them within one month from receipt.

14. Consumer Rights

Nothing in this policy is intended to exclude, restrict or waive any rights or remedies available to consumers under applicable Indian law.

Where applicable, statutory rights relating to defective goods, deficiency, unfair trade practices, misrepresentation or other consumer-protection matters will continue to apply.

15. Contact Us

Baby Nation
Customer Support / Grievance Officer

Email: pranith.inc@gmail.com
Phone / WhatsApp: 9994967527
Days: Monday to Saturday
Hours: 10:00 AM – 5:00 PM

For cancellation, return, exchange, replacement, refund or grievance-related queries, please contact us using the details above.