Return & Refund Policy

1. How do Return/Exchange my order? (Only valid on orders’ place & delivery in India)

You may request for a Return/Exchange of your order within 7 days of delivery of the order from the order page in your account at thebabynation.in. In case, you placed a COD order, you may request for the same from the Return/Exchange button on the website. Post that, no return/exchange request shall be entertained. Return can be requested only on reason based on size issue, defective article, different/wrong color. Exchange can only be done with the same product in a different size or color & no other product replacement is possible in any case. All this at no extra cost to you! Baby Nation reserves the right to decline the return request if reason stated is different from the specified list or is not genuine. Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund/store credit no questions asked.

2. My return request has been rejected, why?

If you’ve bought under garments, no return/exchange will be accepted for the order. Any return/exchange request made after 7 days of delivery will not be accepted. A valid reason is required to be able to process any return/exchange request. Return reasons need to be selected from the available options or a valid reasons must be mentioned under “others” options.

3. Can I cancel my order?

Yes, Orders may be cancelled only till the order has not already been shipped (varies from 24-48 Hours). Please write to us at (Support mail ID) to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days.

  • If any or all the products that were originally part of an order placed using a coupon or offer are cancelled, then the coupon code/offer will no longer be applicable on that order. The benefit of the coupon/offer will also not be included in the refund. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transaction, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

4. What if I used discount vouchers during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

5. Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with
  • Defective products that are not covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If request is initiated after 14 business days of order delivery
  • Free product provided by brand

6. Do I need to ship the return order on my own?

Yes, You can send the package to us through a Logistic service provider of your preference taking soul responsibility of the product.

7. What should I do if I receive a damaged item, wrong product or missing units in my order?

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, images of products received with invoice copy to our customer care at (support mail ID) or call us at +918122132244 (9 am to 6 pm Mon to Sat).

Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.